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Digital Banking Upgrade Hub FAQs

Get answers to common questions.

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Byline Bank is updating our digital banking platform. The convenient features you love in online and mobile banking will remain, and we’re looking forward to supplementing them with features you’ve been asking for, such as:

  • Seamless experience across all devices (online and mobile)
  • Enhanced features and functionality
  • And more! To see them all, visit the New features tab.

May 19, 2025 at 8 a.m. is when we will launch the new online and mobile banking platform.

We are committed to providing best-in-class products and services to our customers. We recognize that technology moves quickly and the needs of our customers along with it. The new platform will allow Byline to add new products and services quickly and easily while also providing you an overall better online and mobile experience.

All Personal Banking customers, Businesses that use our current Personal Banking platform and some Businesses on our existing Business Banking platform that have no Treasury Management Services. After this upgrade, Byline will have four logins on our website: Personal Banking, Business Banking, Commercial Banking and Wealth Management. Communications will be sent to inform customers to which platform they will be assigned.

It is important that your contact information is up to date. In order to access your account online or through mobile banking for the first time on May 19, you’ll receive a one-time secure access code (SAC), or 2-factor authentication, that will be sent via text message or phone call to your phone number on file in online banking. Visit actions to take. Also, make sure you know your login credentials as you will need to use them to login to the new platform on May 19.

A secure access code is a one-time verification code that authenticates you before logging in to your accounts online or through mobile banking. This process is often referred to as 2-factor or multi-factor authentication. Your secure access code will be delivered to you via your choice of text message or phone call.

View and update your contact details in our current online banking platform or by visiting a branch location for assistance.

Personal Banking customers should follow these steps:

  • Log in to Personal Online Banking
  • Select “Customer Service” from the upper navigation bar
  • Select “Contact Information” and make your updates

Business Banking customers should follow these steps:

  • Log in to Business Online Banking
  • Select “Administration” from the upper navigation bar
  • Select “Self Administration”
  • Select “Personal Preferences” and make your updates

Please note that you cannot update contact information in our mobile banking apps.

Yes. In order to bring the new digital banking system online Monday morning, May 19, 2025, the current system and all supporting systems will need to go offline starting May 16 at 6 p.m. CT through May 19 at 7:59 a.m. All systems are expected to be back up and operational on Monday morning May 19, 2025 by 8 a.m. CT.

Visit Important dates and how to prepare to see all impacts to service on conversion weekend.

Note, ATMs and telebanking will still be available 24/7 and Byline branches will be open during regular business hours.

Businesses that previously had external transfers will no longer have them as the service is for personal accounts only. Additionally, business customers can contact Byline Treasury Management to request the ACH Origination service by calling (312) 660-5811.

Personal Banking
Card management will be available on May 21. You will need to re-enroll in Card Controls and Alerts.

Business Banking
This upgrade will require that you make changes to your QuickBooks or Quicken software.
The conversion instructions reference two Action Dates. Please use the dates provided below:

1st Action Date: Friday May 16, 2025
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade. Intuit product users are encouraged to download a QFX/QBO file during this outage. The following services will not work during the outage:

  • Quicken Win/Mac Express Web Connect/Quicken Connect
  • QuickBooks Online (QBO) Aggregation
  • Credit Karma

2nd Action Date: Monday May 19, 2025
This is the action date for the remaining steps in the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion Instructions
Below are links to conversion instructions, depending on the type of software that you use:

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

IMPORTANT:
Express Web Connect will not be available until Monday, May 26, 2025. It is recommended that you use another connectivity type if you need transaction updates during this downtime. There is no delay for Web Connect or Direct Connect (if supported).

Card management will be available on May 21. You will need to re-enroll in Card Controls and Alerts.

Yes.  Please review all user account and service entitlements for accuracy after the transition.

  • Complete a data file backup and a final transaction download by May 16. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
  • Complete the deactivation/reactivation of your online banking connection to ensure that you get your current accounts set up with the new connection on or after May 19.

Nothing. Existing Autobook customers will stay on their current platform which will be rebranded to Byline Bank Commercial Online and Mobile Banking.

No. Please review all recurring transfers after the transition though.

Some account/transaction alerts may need to be reestablished. Please login on May 19 to make updates and changes to your alerts and alert preferences.

Yes. 8 months of account history and up to 7 years of statements will be available on the new platform.

If you are receiving statements electronically, they will be available the business day after your statement date. Please note: You will no longer receive an alert notifying you when your statement is available.

No. Your direct deposit will not be affected.

Personal Banking platform:
User ID: No, your User ID will not change. But on the new platform, it will no longer be case sensitive. If your User ID was previously JOHNSMITH123, either johnsmith123 or JOHNSMITH123 will work on the new platform. In some rare instances, some users may need a new User ID. The bank will contact these users.

Password: When you login to the new platform for the first time, you will enter your existing password and then immediately be prompted for a secure access code. A secure access code is a one-time verification code that authenticates you before logging in to your accounts online or through mobile banking. This process is often referred to as 2-factor authentication. Your secure access code will be delivered to you via your choice of text message or phone call. You will then be required to change your password.

Business Banking platform:
User ID: Yes, your User ID will change. Upon first login to the new platform, your User ID will be your old User ID + your Company ID. Example: User ID: johnsmith Company ID: 1234567. New User ID: johnsmith1234567. You will no longer be required to enter a Company ID at each login. Also, after your initial login, you can change your User ID and it does not have to include your old Company ID.

Password: When you login to the new platform for the first time, you will enter your existing password and then immediately be prompted for a secure access code. A secure access code is a one-time verification code that allows you to authenticate your online or mobile banking session. This process is often referred to as 2-factor or multi-factor authentication. Your secure access code will be delivered to you via your choice of text message or phone call. You will then be required to change your password.

Personal Banking:
Android users will need to download the new version of the Byline Bank Mobile app from the Google Play store which will be available on May 19, 2025. The Byline Bank Mobile app for iOS users should update automatically. Please make sure you have automatic updates turned on.

Business Banking:
Yes. Most users will need to download the new Byline Bank Mobile app from the Android or Apple app stores beginning on May 19, 2025.

Yes, for Business and Commercial customers. No, for Personal and Wealth Management customers.

Businesses that have a company ID will use account login for “Commercial Banking” and will use the Byline Bank Commercial app.

Businesses that migrated to the new platform or do not have a Company ID will use account login for “Business Banking” and use the Byline Bank Mobile app. This is the same mobile app as Personal Banking customers.

Personal Banking logins will remain the same and use account login “Personal Banking” and the Byline Bank Mobile app.

Wealth Management logins will remain the same and use account login “Wealth Management”.

Visit https://www.bylinebank.com/login-help/

Yes, if you plan to use the device regularly, please make sure to click Register Device.

Current versions of major internet browsers are supported. Refer to the esign agreement which lists hardware and software requirements: https://www.bylinebank.com/terms/esign-agreement/