Fraud scams are becoming more common and more convincing. The good news is that knowing what to watch for can help you stop fraud before it happens.
Byline Bank will never ask for your username or password.
If someone emails, texts or calls you for your online credentials, account number or multifactor authentication code, don’t respond. Call us directly at (773) 244-7000 to talk to a real Byline team member.
Do not click suspicious links or attachments
Do not tap suspicious links
Do not share sensitive information
Be cautious of any unexpected call, text, or email, especially if it creates urgency or pressure to act quickly. Scammers often claim there is suspicious activity, a locked account, or a security issue that needs immediate action.
If you are unsure, do not respond and call your Byline banker or Customer Service at (773) 244-7000 to verify.
No. Byline Bank will never ask for your username, password, PIN, secure access code, or token information by phone, email, or text.
If anyone asks for this information, even if they sound official, it is a scam.
Do not click any links or reply to the message. Fraudsters use links to try to access your account. Instead, contact Byline Bank directly at (773) 244 7000 to confirm if the message is legitimate.
Not necessarily. Scammers can make it appear as though a call is coming from a trusted organization. If you receive an unexpected call claiming to be from Byline Bank, hang up and call back using a verified phone number.
No. This is a common scam. Byline Bank will never ask you to withdraw cash or give money to someone else. Do not withdraw cash to give to anyone you do not know. If you are concerned about your account, contact Byline Bank directly.
Often this is a scam. In many cases, the check is later found to be fraudulent and you are responsible for any money sent.
If someone asks you to deposit a check and return part of the funds, pause and contact Byline Bank before taking action.
Be cautious. Unexpected pop ups that create urgency are often scams.
Do not call the number, click links, or allow access to your device. Close your browser and contact a trusted technology professional. If the message mentions your bank account, you can also contact Byline Bank for guidance.
You can help protect your account by using strong, unique passwords and enabling multi-factor authentication when available. Never share your login information with anyone.
Be sure to log out of secure systems when finished and avoid using public or shared devices to access your account.
If you believe someone may have gained access, contact Byline Bank immediately and review any recent activity.
If you receive a message or request that feels urgent, unusual, or unexpected, take a moment to pause before taking action.
Scammers often try to create pressure so you act quickly without thinking. Instead of responding right away, verify the request using a trusted phone number or contact method.
If the message involves your account, contact Byline Bank directly to confirm it is legitimate.
Scammers may build trust online and then ask for money or sensitive information. Be cautious if
Protect yourself by limiting what you share online, using strong passwords, and enabling multifactor authentication.
This is a scam. Government agencies do not threaten arrest or demand immediate payment by phone, text, or email. Hang up and contact the agency directly using a verified phone number.
Fraudsters may impersonate vendors and send false payment instructions. Before sending payment
Watch for
If something feels off, trust your instincts and pause.
If you receive a call, text, or email claiming to be from Byline Bank and it feels unusual or unexpected, stop engaging right away.
Contact Byline Bank directly at (773) 244‑7000 to speak with a team member who can help verify the request, protect your account, and guide you on next steps.
Avoid ATMs in dark locations, with obstructed views, or in the vicinity of anyone or anything suspicious. If you’re already making a transaction and something suspicious happens, stop the transaction and leave the area.
If you use an ATM in a locked foyer or vestibule, make sure the door closes and locks before you start your transaction. Don’t hold the door open for the person waiting behind you. Each person should have their own card to gain entry.
Be prepared to start your transaction right away. Use caution when counting your money. Put your receipt, card and money away as soon as you’re finished.
If you’re followed after leaving an ATM, go quickly to a well-populated, well-lit area. Report the incident to the police as soon as possible.
Your PIN prevents others from using your card, so don’t share it. Memorize it. Never store your PIN with your card. Don’t use your birthdate or Social Security number. When entering your PIN, stand in front of the ATM keyboard to block anyone’s view.
Keep your doors locked and the engine running. Open your window only when you are ready to make the transaction. If the area looks suspicious, don’t stop at the ATM. If you have already started the transaction, stop it and drive away.
Although your ATM or debit card can be used only with the correct PIN, you should report a lost or stolen card to your financial institution immediately.
Check your receipts against your monthly statement to reduce the chance of transaction fraud. Report any unauthorized transactions or irregularities to your financial institution.
