COVID-19 Updates | Byline Bank

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A Message From Our CEO

The past few weeks have been an uncertain time for all of us – personally and professionally.  Byline is committed to being there for our customers, employees and communities during this difficult time.

We’re Here For You
We know how critical our support and partnership is in times like these. We are committed to continue to serve our customers and support our communities through digital and mobile channels, by phone and in person as prudent.  Please reach out to us for specific questions so we can work through this together.

Branch Hours and Locations
For safety reasons, we have temporarily closed some of our locations and reduced branch hours.  Our open branches are available for drive thru or lobby appointment only. For a list of open branches and hours, please click here.

We’re Here to Help
We understand that you may be experiencing financial challenges as a result of COVID-19.  We have a number of customer assistance programs to help.

Protect Yourself from Fraud
Please keep an eye out for scammers and cyber criminals. As a reminder, Byline will never call or email you to request your online credentials or debit PIN information. For more information, please see the Federal Trade Commision’s Advice.

Stay Connected
We know you may have questions, and we’ve compiled some answers here in our COVID-19 Customer FAQs. Please check back here regularly for ongoing updates to this evolving situation.

Thank you for your ongoing business and support, and most importantly, please stay safe and healthy.

Alberto Paracchini
President and CEO

COVID-19 Hardship and Loan Payment Assistance

We’re Here to Help.  To request hardship assistance, call our dedicated lines.

Consumer and Small Business Customers

  • For fee relief, deposit account needs, online or mobile banking questions or general banking needs, please call 773.244.7000.
  • For payment relief on consumer, mortgage and home equity loans, please call 773.244.7000, option 0.
  • Beginning March 18, 2020, we are suspending all foreclosure actions on residential mortgage loans for the next 60 days.

Commercial Banking

We have relief programs available for Commercial Banking and Commercial Real Estate clients.  Please contact your Relationship Manager directly to learn about the available options.

Small Business Capital (SBA Loans)

If you are an SBA or USDA customer of Byline Bank and are experiencing hardship related to COVID-19, we’re here to help.  Questions concerning loan payments and other customer service issues on SBA or USDA loans should be directed to your Portfolio Manager.  Please reference our SBC Portfolio Manager Directory for contact information.  You may also call 847.805.9520, Monday-Friday, 9:00 a.m. to 5:00 p.m. for assistance.

We are also available to answer questions regarding businesses eligible for the SBA Disaster Loan Assistance Program.

Byline Financial Group (Equipment Leases)

If you have an equipment loan or lease and you are experiencing hardship due to COVID-19, please contact Customer Service by emailing or by calling at 877.497.2811 for assistance.

We’re here to help.

Don’t forget you can always access your account, 24/7, online, or on the mobile app, or feel free to call us with any questions (773)244-7000.

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