FB&T Frequently Asked Questions | Byline Bank

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ABOUT THE ACQUISITION

When is First Bank & Trust (FB&T) becoming Byline Bank (Byline)?
While FB&T is already legally a part of Byline, FB&T will officially be rebranded as Byline Bank on Monday, February 25, 2019. The transition of FB&T’s branches and services will begin at the end of business on Friday, February 22 and complete at 9am on Monday, February 25.

Why the Change?
Byline Bank and FB&T are joining together to better serve you. Together, we bring you our stronger, combined bank to deliver and expand the products and services you have valued while remaining a neighborhood bank, committed to the community.

Who is Byline Bank?
Byline is a lot like FB&T. We’re both local banks that invest heavily in the individuals, businesses, nonprofits and the communities we’re privileged to serve. Learn more about Byline’s history.

How can I learn more about potential impacts?
Feel free to call your banker or local branch with any additional questions. They’re here to help you every step of the way.

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CONVENIENT LOCATIONS, SERVICE & HOURS OF OPERATION

When can I begin banking at Byline locations?
Beginning at open of business on Monday, February 25 you’ll also be able to access any of Byline’s 50+ branch locations. View Byline’s locations.

Will branch locations and hours remain the same?
Every branch location and hours will remain the same except for our 8047 Skokie Blvd. location in Skokie which will close and merge into our overlapping branch just a few blocks away. Learn more about this decision.

What will happen to the FB&T employees I work with today?
You’ll continue to work with the familiar faces you work with today. Byline recognizes and values the relationships that FB&T has built with its customers and communities. At the center of each relationship are talented people who are committed to continuing to provide you with great customer service.

Do I have access to Byline’s ATM network?
Beginning June 1, 2018, FB&T customers gained surcharge-free access to Byline Bank-owned ATMs. On February 25, 2019, you’ll also gain access to thousands of free Allpoint network ATMs worldwide!

Will I still receive ATM fee reimbursements?
Yes! All legacy FB&T accounts will continue to receive reimbursement for up to six (6) transaction fees from any ATM worldwide per monthly statement up to a maximum of $20. We will notify you in advance if this changes.

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COMMUNITY COMMITMENT 

Will Byline continue FB&T’s commitment to the community and local nonprofits?
Yes! Like FB&T, Byline is a local community bank that is committed to being actively involved in the Chicagoland communities where we live and work.

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DEPOSIT PRODUCTS

What will happen to my accounts?
Your statement savings, passbook savings and business savings accounts will be changing. We’ll be sure to notify you well in advanced.

Do I need to replace the checks I just ordered?
No! We’ll continue to honor FB&T checks even after the transition. Once you run out, you’ll reorder Byline branded checks with Byline’s routing number.

Will I need to update my direct deposits?
We hope not, but it’s not totally up to us. When FB&T becomes Byline, we acquire and continue to honor FB&T’s existing routing number – but some employers and social benefits organizations (the State of Illinois) don’t always recognize this type of routing number grandfathering by banks. While many of your direct deposits will continue to work without issue, we recommend you verify with your payers.

Will the interest rate on my Certificate of Deposit (CD) remain the same?
Yes. Your current FB&T CD rate will remain unchanged through the date of its maturity even after our two banks merge.

Will the rates on my interest-bearing Deposit Accounts (Money Market, HSA, Savings, etc.) remain the same?
Yes. If your account is a rate-driven account today, you will continue to earn interest. We’ll let you know if there will be any changes to your accounts as we get closer to the integration of our two banks.

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PERSONAL ONLINE & MOBILE BANKING AND BILL PAYMENT

Will I need to change or update my online & mobile banking user name and password?
No! We’re keeping the same core system and you won’t need to update your credentials for this transition.

Will there be changes to online and mobile banking?
Yes! We’re planning a huge upgrade to our consumer online banking product that will launch together with the rebrand to Byline on February 25, 2019. You’ve been asking for a modernization of our online banking and we’re happy to deliver – just one of the great benefits of two community banks coming together to offer improved technology and services.

Will any changes happen to my bill payments?
Nope! We’re keeping the same core online banking system, so all of your setup bill pays should continue to function normally.

I currently view my account statements online. Can I continue to view my FB&T statements online after the transition?
Yes. Again, we’re keeping the same core online banking system, so all the same information you are used to finding through online banking will remain.

Are there Mobile Deposit Limits?
Yes. You may not use the service to Deposit items totaling more than $2,000 and 10 checks per day. In addition, you may not deposit more than $5,000 or 25 checks in a 25 business day period.

Will I need to download the Byline Bank mobile app?
No – on February 25 your existing FB&T mobile banking app will automatically update (if you have auto updates turned on your iPhone or Android device) to Byline branding. If you need to download the mobile app you can always visit our site on your mobile device to find our apps.

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BUSINESS ONLINE & MOBILE BANKING AND BILL PAYMENT

Will there be changes to online and mobile banking?
No. On February 25, 2019, you’ll notice the same online banking platform just updated with Byline branding.

Will I need to change or update my online & mobile banking user name and password?
No! We’re keeping the same core online banking system and you won’t need to update your credentials for this transition.

Will I need to download the Byline Bank mobile app?
No – on February 25 your existing FB&T mobile banking app will automatically update (if you have auto updates turned on your iPhone or Android device) to Byline branding. If you need to download the mobile app you can always visit our site on your mobile device to find our apps.

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AMT/DEBIT CARDS

Will I receive and new Debit/ATM card and PIN?
Yes. You’ll receive a new Byline Bank ATM or MasterCard® Debit Card to replace your existing card. We’ll be sending a letter to notify you in advance and to prepare you to activate your new card. Please be sure to activate and use your Byline Bank Card prior to March 17.

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SAFE DEPOSIT BOXES

What will happen to my safe deposit box?
No changes. Your box will remain in its present location.

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CONSUMER LOANS

What will happen to my FB&T HELOC, mortgage or personal line of credit?
Your consumer loan will legally transfer ownership to Byline Bank on February 25, 2018. You’ll be receiving letters in the mail from us with additional information. For now, your payment process will not change. In the meantime, if you have any questions, please feel free to contact your loan/account representative who can provide you with further information.

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BUSINESS LOANS

Can I continue to make my business and commercial loan payments the same way I do now?
Yes. We’ll alert you well in advance if anything should change.

Will my loan number remain the same?
Yes. If there are any required actions in the future, we’ll be sure to notify you in advance.

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TREASURY MANAGEMENT

Will there be any changes to my treasury or cash management services, including lockbox, ACH, positive pay, wire transfers, remote capture, etc.?
Not at this time. You’ll be notified about any changes or enhancements.

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WEALTH MANAGEMENT

Will there be any changes to my existing investment management, trust or other wealth management services?
No. Your products and services will remain the same. If you have any questions, we invite you to reach out directly to your account officer.

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