Online Banking Guide

Get answers to your online banking questions here.

If you need more information, just contact us. We're here to help.

 

 

Online/Mobile Banking

Q. Are there any fees associated with the changes?

No, there are no fees for online, mobile banking or bill payment.

Q. WHEN are one TIME passcodes used?

One time passcode is used for log in from either a public computer or computer we don’t recognize. Accessing the mobile banking app from a mobile device will also require a one time passcode.

 

Online Banking

Q. How can I view my statements?

E-statements can be accessed easily from almost any page in online banking. To enroll for e-statements, simply click on e-statements and check the selection box.

Q. Will I be able to enter stop payments online?

Yes, that feature is available.

Q. What do I do if I forgot my password?

From the Log in to my account page, simply click on the I can’t access my account link. You will be instructed to enter your mobile number and user name – and then click on Send me a new password.

Q. How can I log in to online banking from a public (unregistered) computer or device?

When you log in, you will see a screen that is titled Is this really you? Click on Text me and you will receive a text with a 6 digit code. Enter this code in the box (in the center of the screen) and click on No, this is a public computer.

Q. Can I export my financial data?

Yes. Consumers can export financial data to CSV, OFX, QFX or QBO file formats.

Q. Can I reset my own password?

Yes, you may use this feature to reset your own password when locked out instead of calling Customer Service.

Q. Can I perform other functions online such as making loan payments, entering stop payments, re-ordering checks and viewing /printing check images?

Yes, you will be able to perform other functions online such as making loan payments, entering stop payments, re-ordering checks and viewing /printing check images.

 

Mobile Banking

Q. When and where can I download your mobile app?

Our free Byline Bank Personal mobile app can be downloaded at the Apple App Store, Google Play Store or Amazon Appstore.

Q. What features are available with your mobile app – Byline Bank Personal?

Byline Bank Personal allows you to bank anytime, anywhere. Features include:

  • Viewing account balances
  • Paying bills
  • Transferring money between accounts
  • Making person-to-person payments with Popmoney®
  • Depositing checks via mobile
  • Finding the nearest branch or ATM

Q. Do I need to sign up for mobile banking?

No, you do not have to sign up for mobile banking. Once you have signed up for online banking, all you need to do is download the Byline Bank Personal mobile app in order to access your accounts online from your smartphone or tablet.

Q. What do I need to do to sign on to mobile banking for the first time?

Before signing on to mobile banking, you must first sign on to online banking from your computer.

 

Mobile Deposit

Q. How does mobile check deposit work?

Using your mobile phone or device, you can now deposit checks directly into your eligible account(s). With Byline Bank Personal, you can take a photo of the front and back of your endorsed check. Enter the dollar amount of the check and then submit the check electronically for deposit.

Q. Are there dollar limits on the checks that I deposit?

Yes, the dollar limit is $2,000 a day. The rolling 30-day limit for all checks deposited is $5,000. You cannot deposit checks greater than $2,000. If your deposits exceed these amounts, then you will not be able to deposit them using your mobile phone or device.

Q. Are there any limits on the number of checks that I can deposit?

There are no limits on the number of checks that you can deposit, as long as the total dollar amount does not exceed established limits.

Q. Which types of checks can I deposit via mobile?

The following types of checks are eligible for mobile deposit:

  • Personal, business and government checks payable in U.S. dollars
  • Checks drawn on a U.S. bank
  • Checks payable and endorsed by the account holder

Q. When can I begin making mobile deposits?

You may begin to make mobile deposits as soon as you sign up for mobile banking.

Q. What should I do with my paper checks?

After your mobile deposit, you should retain your checks for at least 30 days following the date of your deposit. When disposing of your checks, you should write “void” on the check and then shred or destroy them.

Q. When are the deposited funds available in my account?

Funds deposited using Mobile Deposit Services are subject to verification and may not be available for immediate withdrawal, however funds will generally be made available within 3 business days from the day the deposit was received. Deposits made using Mobile Deposit Services will have the same funds availability schedule as deposits made via ATM. Availability of funds deposited may be delayed for a longer period under certain circumstances. Deposits received and accepted before 6:00 p.m. central time on a business day we are open are considered to be received that day. Deposits received after 6:00 p.m. central time, received on a holiday, or day that is not a business day, will be received on the next business day.

 

Bill Pay

Q. Can I use Bill Pay with all my accounts?

Bill Pay can be used with checking accounts listed in Online Banking.

Q. Can I pay any bill through Bill Pay?

Bills must be paid within the U.S. and its territories. It is not recommended that court ordered or government related bills be paid via Bill Pay.

Q. Are payments made electronically or by check?

Electronic payments are made whenever possible. If your payee cannot receive electronic payments, we will send a check to the address you provided. Once the payment has been made, you can review the payment detail screen to see what form of payment was sent to the payee. Please schedule your payment at least 4 business days in advance of your due date.

Q. Who can I pay using Bill Pay?

You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don’t receive a bill, you can still add the information we need to make the payment. You can pay businesses as well as individuals such as child care providers or family members. Payments up to $25,000 may be made.

Q. Are my payments guaranteed?

We ensure that your electronic payments are safe and reliable. When your payments are processed, you are protected in the unlikely event of unauthorized transactions or processing delays.

Q. What happens if my payment is late?

We will work with the biller to try to waive the late fee if you are not at fault. Otherwise, you are reimbursed for the late fee up to $50.

 

Popmoney®

Q. How does Popmoney® work?

Popmoney allows you to send money to anyone – e.g. friends, family or business contacts.

Simply go to our online banking site or select Popmoney in the mobile app and enter your payee information. You can send or request money from any of your contacts. They will be notified by email or text message that you wish to send money or are requesting money from them. You and your contacts will never need to exchange financial account information.

Q. What are different ways I can send or receive money to/from someone?

You can use your contact’s email address or mobile number to send or receive money.

  • Sending Money. Depending on which way you send the money, your contact will receive either an email or text message with instructions on how to direct the payment into his/her account
  • Receiving Money. Depending on which way you are requesting money, your contact will receive either an email or text message with instructions on how to pay the request.
  • If the recipient does not respond to the payment notification after 3 days, a reminder text message will be sent reminding him/her to act on the payment notification.

Q. When will the recipient receive the funds?

The timing to receive the funds depends on the type of account used to make the payment. The delivery speed will be displayed when you schedule the payment. It could take additional time if your contact has not used Popmoney before or if they have to log in and accept the payment. Typically, it will take 1-4 days.